kg999 Terms and Conditions
Please read the following terms carefully before creating an account or using the services on this platform. They form a legal agreement between you and kg999.
1 Definitions and Interpretations
The following words and phrases used in these Terms have the meanings set out below:
- "Platform" refers to the kg999 website, mobile version, and all related services.
- "User" or "You" refers to any person who opens or uses an account on the platform.
- "Account" refers to your personal account registered on the platform.
- "Services" refers to casino games, sports betting, live dealer, and other entertainment services.
- "Bonus" refers to any promotional offer or reward provided by the platform.
- "Wagering Requirement" refers to the obligation to place a specified amount in bets before bonus funds can be withdrawn.
Where the singular is used in these Terms, the plural may also apply depending on the context.
2 Account Eligibility and Registration
2.1 Age Requirement
To open an account and use the services on the kg999 platform, you must be 21 years of age or older. Use of the platform by minors is strictly prohibited. We reserve the right to verify your age and may request appropriate proof of identity when necessary. This platform is operated exclusively for those aged 21 and above.
2.2 One Account Policy
Each user may open only one account. If multiple accounts are created under the same person's name, they will be cancelled and all balances may be forfeited. If different members of the same household use separate accounts from the same device or IP address, our support team must be informed in advance.
2.3 Accuracy of Information
You must provide accurate, complete, and up-to-date information at the time of registration. We reserve the right to close your account if false information is provided. If any of your details change, please notify our support team immediately.
2.4 Account Security
Keep your account login credentials completely confidential. If you suspect any unauthorised access to your account, contact us immediately. Allowing another person to use your account is prohibited.
3 Deposits, Withdrawals and Payment Policy
3.1 Deposits
The minimum deposit amount at kg999 is ৳100 (per method). Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Deposits made in the name of a third party will not be accepted.
3.2 Withdrawals
The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes. The withdrawal method must match the deposit method used. Withdrawals may be delayed if identity verification has not been completed.
3.3 Transaction Monitoring
We reserve the right to carry out additional verification for suspicious or unusual transactions. The relevant transaction may be temporarily put on hold if necessary. If a transaction needs to be cancelled, the relevant amount will be returned via the original method.
4 Bonuses and Promotional Offers
4.1 Welcome Bonus
New members at kg999 will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example, a deposit of ৳1,000 will earn a ৳1,200 bonus, bringing the total balance to ৳2,200. A deposit of ৳34,000 will earn the maximum bonus of ৳20,000, bringing the total balance to ৳54,000.
4.2 Wagering Requirement
The wagering requirement for the welcome bonus is 10x, and it applies to the bonus amount only — not the deposit amount. Example: ৳1,200 bonus × 10 = ৳12,000 in bets must be placed before bonus winnings can be withdrawn.
4.3 Bonus Terms
- After claiming a bonus, the wagering requirement must be completed within the specified time limit.
- Multiple bonuses cannot be claimed at the same time, unless the promotion's terms specifically state otherwise.
- Bonuses are for use in your own account only — they are non-transferable.
- In the event of any suspicious activity or bonus abuse, the bonus may be cancelled and the account suspended.
- kg999 reserves the right to modify or cancel any bonus offer at any time.
4.4 VIP Program
The kg999 VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. You can advance to higher tiers through regular active play. Weekly cashback is provided at each tier: up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and up to 0.8% at Diamond. kg999 reserves the right to modify VIP benefits.
5 Fair Play and Prohibited Activities
5.1 Fair Play Commitment
kg999 ensures fair play as a safe and reliable platform. All games use Random Number Generator (RNG) technology to guarantee impartial results. All data is kept secure through SSL encryption technology.
5.2 Prohibited Activities
The following activities are strictly prohibited and may result in permanent account closure:
- Exploiting any system vulnerability or using software bugs to gain an unfair advantage.
- Abusing the bonus system — such as claiming bonuses from multiple accounts.
- Using the platform for money laundering or illegal transactions.
- Entering into fraudulent arrangements with other users or colluding.
- Using automated software, bots, or scripts to play games.
- Unauthorised access to the platform's technical systems or any attempt to hack.
5.3 Account Suspension
If any of the above prohibited activities are detected, kg999 reserves the right to suspend or close the account without notice and to forfeit all balances. No compensation will be provided in such cases.
6 Responsible Gambling
6.1 Our Commitment
kg999 is fully committed to responsible gambling. We believe entertainment should be enjoyable — not a source of financial stress or mental distress.
6.2 Self-Restriction Tools
Users may use the following tools at their own discretion:
- Setting deposit limits (daily, weekly, or monthly).
- Setting session time limits.
- Temporary or permanent self-exclusion.
- Reality checks — session time reminders at set intervals.
6.3 Getting Help
If you feel that gambling is affecting your daily life, contact our support team immediately or visit the Responsible Gaming page.
7 Privacy and Data Protection
Details of how your personal data is collected, stored, and used are described in the kg999 Privacy Policy. By agreeing to these Terms, you also agree to the Privacy Policy. Your data will never be sold to third parties.
7.1 Purpose of Data Use
- Account management and identity verification.
- Processing financial transactions.
- Ensuring platform security and preventing fraud.
- Providing customer support.
- Fulfilling legal obligations.
7.2 Cookie Policy
Cookies are used to ensure the platform operates correctly. Cookies can be managed in your browser settings, but disabling them may limit certain services.
8 Limitation of Liability
8.1 Service Guarantee
kg999 makes reasonable efforts to keep the platform operational at all times. However, temporary disruptions may occur due to technical issues, maintenance, or faults with third-party services. kg999 will not be liable for any losses incurred in such circumstances.
8.2 Technical Errors
If the result of a game appears abnormal due to a technical error, the relevant round may be declared void and the bet amount refunded. kg999 reserves the right to immediately correct any erroneous payment caused by a fault.
8.3 Third-Party Links
The platform may contain content from third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.). Their own policies and terms apply, and kg999 is not responsible for them.
9 Dispute Resolution and Complaints Procedure
9.1 Submitting a Complaint
If you have a complaint, please first contact us via our 24/7 live chat support or by email at [email protected]. Submit a detailed description of the complaint, the relevant transaction information, and your contact details.
9.2 Resolution Process
Our team will review the complaint and endeavour to provide a resolution as quickly as possible. Complex matters may require further investigation and may take more time. All decisions will be communicated in writing.
9.3 Final Decision
In matters of dispute resolution, the decision of kg999's authority will be considered final, unless legal action is required.
10 Intellectual Property and Proprietary Rights
All content on the kg999 platform — including logos, brand names, graphics, text, software, and other elements — is the intellectual property of kg999 or its respective providers. Reproduction, distribution, or modification of any content is prohibited except for personal, non-commercial use.
If any user infringes upon kg999's intellectual property, legal action may be taken.
11 Amendments to Terms and Termination
11.1 Amendments to Terms
kg999 reserves the right to amend these Terms at any time. A notice will be published on the platform for significant changes. Continued use of the platform after any changes will be regarded as acceptance of the updated Terms.
11.2 Closing Your Account
You may close your account at any time by submitting a request to the support team. Please withdraw any available balance before closing your account. If there are outstanding wagering requirements, bonuses may be forfeited.
11.3 Surviving Clauses
Even after an account is closed or these Terms are terminated, certain clauses — such as those relating to limitation of liability, intellectual property, and dispute resolution — will remain in effect.
12 Contact and Support
If you have any questions or need clarification regarding these Terms, please contact us:
- Email: [email protected]
- Live Chat: 24/7 Round-the-Clock Support
Our support team provides assistance in both Bengali and English.