Protecting Your Information Is Our Responsibility
This document gives you a full account of how your personal information is collected, stored, and kept secure on the kg999 platform.
Table of Contents
- Introduction & Scope of Policy
- What Information We Collect
- How We Collect Information
- Purpose of Using Information
- Data Storage & Security
- Sharing Information with Third Parties
- Cookies & Tracking Technologies
- Your Rights
- Data Retention Period
- Protection of Minors' Data
- Changes to the Policy
- Contact
Introduction & Scope of Policy
kg999 (referred to hereafter as "we", "our", or "the platform") is committed to providing a safe and reliable online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, store, use, and protect your personal information through our website kg999.mom.
This Policy applies to everyone who visits our website, registers an account, or uses any of our services. By using our platform, you are considered to have given your consent to the terms of this Policy.
We believe transparency is the foundation of trust. That is why we have presented this Policy in plain, clear language so you can easily understand what happens to your information.
What Information We Collect
2.1 Identity Information
During account registration and verification, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — accounts are only provided to those aged 21 or above)
- Email address
- Mobile number
- Residential address
2.2 Identity Verification Information
To maintain a safe environment and ensure responsible gaming, we may request copies of the following documents:
- National ID Card (NID) or passport copy
- Proof of address document
- Information required for payment method verification
2.3 Financial Transaction Information
During deposits and withdrawals, we store transaction details. These include:
- Transaction amounts and times made via bKash, Nagad, Rocket, Upay, or bank transfer
- Partial mobile banking number details (full numbers stored in encrypted form)
- Partial bank account details (if bank transfer is used)
2.4 Usage Information
To improve your gaming experience and ensure responsible gaming, we automatically collect the following information:
- Session duration and activity on the platform
- Game preferences and betting history
- Login time, IP address, and device information
- Browser type and operating system
2.5 Communication Information
When you contact our support team (via live chat or email), details of that conversation are stored to help us provide better service in the future.
How We Collect Information
kg999 collects information in the following ways:
3.1 Information Provided Directly
When you voluntarily provide information — such as when opening an account, during identity verification, when requesting a deposit or withdrawal, or when contacting the support team.
3.2 Automatic Collection
Some information is collected automatically through our server logs, cookies, and similar technologies. This includes browsing behaviour, device information, and connection details.
3.3 Information Received from Third Parties
For identity verification or fraud prevention purposes, we may collect limited information from trusted verification service providers. Only the information that is necessary is obtained in such cases.
Purpose of Using Information
Collected information is used only for the following purposes:
4.1 Account Management & Service Delivery
- Creating, verifying, and managing your account
- Processing deposits, withdrawals, and transactions
- Providing uninterrupted gaming services
- Managing bonuses and promotional offers
4.2 Security & Fraud Prevention
- Preventing unauthorised access to your account
- Identifying and investigating suspicious transactions
- Complying with anti-money laundering (AML) and know your customer (KYC) policies
4.3 Responsible Gaming
- Monitoring your gaming behaviour to identify problematic patterns
- Keeping self-exclusion or limit-setting requests in effect
- Maintaining age verification (21+ policy)
4.4 Customer Service
- Responding to your complaints and questions
- Providing support via live chat and email
- Using previous communication history to deliver better service
4.5 Platform Development
- Improving website functionality and user experience
- Identifying and resolving technical issues
- Planning new features and services
4.6 Compliance with Legal Obligations
Where providing information is legally required to comply with applicable laws, regulations, or court orders, we store and use the relevant information accordingly.
Data Storage & Security
kg999 gives the highest priority to the security of your personal information. We apply internationally recognised security measures:
5.1 Encryption
All data transmitted to and from our platform is protected by SSL/TLS encryption. Financial information and identity document data are also stored in encrypted form on our servers.
5.2 Access Control
Only staff members who need your information to perform their duties can access it. Every access event is logged and regularly audited.
5.3 Server Security
Our servers are located in secure data centres and undergo regular security testing. Firewalls, intrusion detection systems, and 24/7 security monitoring are all active.
5.4 Password Protection
Your password is never stored in plain readable form — it is always kept in hashed form.
Sharing Information with Third Parties
kg999 does not sell your personal information. However, information may be shared in the following limited circumstances:
6.1 Service Provider Partners
We use selected third-party services for payment processing (bKash, Nagad, Rocket, Upay, and banks), identity verification, and managing technical infrastructure. These partners receive only the information needed for their specific tasks and are contractually bound to meet our privacy standards.
6.2 Game Software Providers
Our game providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — process some technical data to operate games. This information is not used beyond the delivery of gaming services.
6.3 Legal Requirements
Where providing information is unavoidable in order to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations, we may share relevant information with the relevant authorities.
6.4 Business Transfers
In the event of a future business merger or acquisition, your information may be transferred. Should this occur, we will notify you in advance and publish a new privacy policy.
Cookies & Tracking Technologies
kg999 uses cookies and similar technologies to operate the website properly. Cookies are small text files stored in your browser.
7.1 Essential Cookies
These cookies are necessary for the platform's core functionality. They are used to keep your login session active, for security verification, and to remember your language preferences. These cookies cannot be disabled.
7.2 Functional Cookies
These cookies are used to remember your preferences and settings, saving you the trouble of setting them up again each time.
7.3 Analytics Cookies
We use statistical cookies to analyse patterns in website usage and improve the quality of our services. This information is processed in aggregated and anonymous form.
7.4 Cookie Management
Cookies can be controlled from your browser settings. However, disabling essential cookies may mean that some features of the site do not work.
Your Rights
As a kg999 user, you have the following rights over your personal information:
8.1 Right to Know
If you would like to know what information we hold about you, please contact us. We will provide a full description within a reasonable time.
8.2 Right to Rectification
If any information in your account is incorrect or incomplete, you may request that it be corrected. Keeping information accurate and up to date is important for both you and us.
8.3 Right to Erasure
In certain cases you may request that your personal information be deleted. However, this right may be limited where legal obligations, ongoing disputes, or incomplete transactions are involved.
8.4 Right to Object to Processing
Where information is being processed on the basis of our legitimate interests, you may raise an objection. We will review your objection and take appropriate action.
8.5 Right to Data Portability
You have the right to receive your own information in a structured, commonly used, and machine-readable format.
Data Retention Period
We do not retain your information beyond the period necessary. The retention period is determined based on the following:
- Active account: All information is retained for as long as the account remains active.
- Financial transaction records: Retained for the period required by legal obligations.
- Identity verification documents: Retained for a specified period after account closure in accordance with legal obligations.
- Support conversations: Kept for a specified period to ensure service quality.
- Marketing communications: Until you withdraw your consent or until a specified period of inactivity.
Once the designated period has passed, your information is securely deleted or anonymised.
Protection of Minors' Data
kg999 strictly refrains from providing services to anyone under the age of 21. Our platform is for users aged 21 and above only.
We verify age at the time of account registration and may request additional proof if there is any doubt about a user's age. If we become aware that information has been collected from a minor, we will immediately close that account and delete all collected data.
Changes to the Policy
We may update this privacy policy from time to time. This policy may be revised if there are changes to our services, technology, or legal requirements.
In the event of significant changes, we will notify you in the following ways:
- Displaying a notice in a prominent location on the website
- Sending a message to your registered email
- Showing update details at the time of login
Continuing to use our platform after any changes will be considered your acceptance of the updated policy. We recommend checking this page regularly to stay informed.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team is ready to assist in both Bengali and English.
Email:
Live Chat:
Available 24 hours a day, 7 days a week — connect directly from the website
For privacy-related requests, please contact us from your registered email and write "Privacy Policy — Request" in the subject line.
kg999 believes that long-term relationships are built on transparency, protection, and honesty. Your trust is our greatest asset.